Refund policy

Returns & Refund Policy

Return Eligibility To request a return, please get in touch within 14 days of receiving your order.

All returned items must be in their original, sellable condition — untouched, unopened, and with all original packaging intact. Returns cannot be accepted on toys that have been opened or used, except where a fault is present on arrival.

Fidget Toys & Liquid-Filled Toys Refunds are not available for fidget toys once they have been played with. These products can sustain damage if overstretched or subjected to excessive force, which falls outside warranty coverage. If your item arrives with a defect, please reach out to us within 48 hours of delivery so we can help.

Liquid-filled toys require careful handling and should be kept away from anything sharp. Any damage resulting from improper use will not be treated as a manufacturing fault.

A Note on Squishy Toy Scents

• The smell is normal: Freshly unpackaged squishy toys can carry a noticeable scent — this is a natural by-product of the materials and processes that give them their signature soft, slow-rise feel.
• It doesn't mean anything is wrong: A mild odour is not an indicator of a counterfeit, faulty, or unsafe product. Every item we sell is a certified, authentic brand that meets all applicable safety standards.
• It goes away on its own: Simply leave the toy out of its packaging in a well-ventilated area or near an open window. The scent will dissipate naturally within a few days.

As an initial scent is a normal characteristic of these materials — not a defect — we are unable to process refunds, returns, or replacements where smell is the sole reason for the request.

Faulty Items Think something's wrong with your order? Contact us and include:

• A clear photo clearly showing the issue
• The batch number from the packaging

In most cases, we won't ask you to send the item back if the fault is evident from the photo and batch details.

Refunds Once a refund has been approved, please allow 5–7 working days for it to be processed. All refunds are returned to the original payment method used at checkout.

Return Shipping Where a return is required due to a fault or an error on our part, we'll arrange and cover return postage. Please contact us before sending anything back so we can confirm the process.

For change-of-mind returns, return postage is the buyer's responsibility. We do not cover shipping costs for unwanted items.