Returns and Refund Policy (UK)

We hope you are happy with your purchase from The Fidget Works. However, if you need to return an item, please read the information below.

Change-of-Mind Returns

Under the Consumer Contracts Regulations 2013, you have 14 days from the day you receive your order to tell us that you wish to cancel and return it.

Once you have notified us, you have a further 14 days to send the item back.

To be eligible for a change-of-mind return, the item must be:

• Unused and in the same condition in which it was received;
• Complete with all original tags, labels and accessories;
• Returned in its original packaging wherever possible; and
• Accompanied by your order number or other proof of purchase.

You may handle an item only as much as would reasonably be permitted when examining it in a shop. We may reduce your refund if the item has been handled beyond what is necessary to establish its nature, characteristics and function, and this has reduced its value.

Starting a Return

Before returning an item, please contact us at info@thefidgetworks.co.uk and provide your order number and the reason for the return.

Please do not send items back without contacting us first, as this could delay our ability to identify and process your return. Contacting us beforehand does not affect your statutory right to cancel.

We will provide you with the correct return address and any relevant return instructions.

Return Postage

For change-of-mind returns, you are responsible for arranging and paying the return postage.

We strongly recommend using a tracked delivery service and retaining your proof of postage. The item remains your responsibility until it is delivered back to us.

If an item is confirmed to be faulty, damaged, incorrect or not as described, we will cover reasonable return postage costs or provide an appropriate return method.

Sensory and Fidget Toys

For hygiene, safety and quality reasons, sensory toys, fidget toys, putties, slime products, stress toys, chewable sensory aids and similar products should not be used or played with if you intend to return them.

Where an item has been sealed for genuine health or hygiene protection purposes, the right to cancel may not apply once that seal has been broken after delivery.

For other items, we may reduce the refund where the product has been used, played with, damaged, contaminated or handled beyond what would reasonably be permitted when examining it in a shop.

These restrictions do not apply where an item is faulty, damaged, unsafe or not as described.

We recommend inspecting your order as soon as it arrives and contacting us promptly if you believe there is a problem.

Faulty, Damaged or Incorrect Items

All products are inspected before dispatch. Please inspect your order upon delivery and contact us as soon as possible if:

• The item is faulty or damaged;
• You have received the wrong item;
• An item is missing from your order; or
• The product is not as described.

Please email info@thefidgetworks.co.uk with your order number, a description of the issue and clear photographs or videos where appropriate. This will help us assess the problem and resolve it as quickly as possible.

Damage caused by misuse, excessive force, improper storage, rough handling, accidental damage or use beyond the product’s intended purpose will not normally be considered a manufacturing fault.

Non-Returnable Items

Unless faulty, damaged or not as described, we cannot accept returns for:

• Personalised or custom-made products;
• Items that deteriorate or expire rapidly;
• Sealed goods that are not suitable for return for genuine health or hygiene reasons once unsealed; and
• Gift cards.

Sale and clearance items remain subject to your statutory cancellation and consumer rights where applicable.

Exchanges

We do not offer direct exchanges.

The quickest way to obtain a different item is to return the original item in accordance with this policy and place a separate order for the replacement.

Refunds

Once we receive your return, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be made to your original payment method without undue delay and no later than 14 days after we receive the returned goods or receive evidence that you have sent them back, whichever occurs first.

We may withhold the refund until we have received the goods or you have provided evidence that they have been returned.

For a valid cancellation of an entire online order, we will refund:

• The price paid for the returned items; and
• The cost of our least expensive standard delivery option.

Any additional amount paid for premium, express or upgraded delivery is non-refundable.

Please contact us at info@thefidgetworks.co.uk if you have not received your refund after allowing sufficient processing time.

This Returns and Refund Policy does not affect your statutory rights.